Support
Support triage for account, invite, subscription, usage, and YouTube subtitle issues.
계정, 초대, 구독, 사용량, YouTube 자막 문제를 빠르게 분리해 처리합니다.
| Extension install | Before Chrome Web Store approval, reviewers load the submission ZIP in Developer mode at chrome://extensions. |
|---|---|
| Login | After Google login, check whether the session state is active, invite_required, invite_pending, payment_required, or quota_exhausted. |
| Invite activation | Invite codes can be used only after their activation time. Expired, domain-mismatched, or max-use codes require a new invite. |
| Subscription | Monthly subscription entitlement must be active for translation. Pricing is USD 7 or KRW 8,800 VAT included, with no trial and no annual plan. |
| Translation failure | Check account state, target language, page permission, backend health, usage remaining, and DeepSeek V4 Flash-only route status. |
| YouTube subtitles | Xin Da Ya uses the YouTube caption track first. No-caption videos use the backend STT workflow, and a user-started active tab audio chunk fallback can create cues when needed. |
| Contact | Use the Chrome Web Store support link or the project repository issue tracker. |